Monthly subscriptions

YourAgencyDesk subscriptions are billed in advance for the applicable monthly billing period. You may cancel through the billing portal or by contacting support. Cancellation stops future renewals and access continues through the end of the paid billing period unless otherwise stated in a written agreement.

Refund requests

Charges are generally non-refundable once a billing period begins. If you believe a charge was made in error, duplicated, or resulted from a service problem, contact support within 14 days of the charge. We will review the circumstances and applicable law before deciding the request.

Seat changes

Changes to active seat quantities may affect future invoices or generate prorated adjustments according to the subscription settings shown during billing management.

Enterprise agreements

If an agency has a separate signed agreement, the cancellation and refund terms in that agreement control if they conflict with this page.

Request billing help

Use Customer Support and select “Billing and subscription.” Do not include complete payment-card information.